
Terrebonne’s response to Hurricane Gustav has been hampered by poor communication from parish officials, and most of the responsibility rests with Parish President Michel Claudet.
Problems started long before Claudet ceded his leadership of the parish’s hurricane efforts Tuesday to Sheriff Vernon Bourgeois — something no one got around to announcing to residents until a day later. They started before the storm, as Claudet and his emergency-preparedness director, Jerry Richard, refused to answer even the most basic questions from reporters and the public about what the parish was doing to prepare.
One of the greatest examples is an e-mail received by The Courier and various Louisiana TV stations and newspapers Aug. 29, as Gustav strengthened and forecasters projected with increasing certainty that the hurricane would hit here or somewhere dangerously close.
Neither the name associated with the e-mail, nor the subject line, includes anything that would indicate it is an important notification or that it even came from Terrebonne Parish government. The subject line reads, simply, “press release.” Open it, and here is exactly what it says, in its entirety:PRESS RELEASEThat was it?
FOR IMMEDIATE RELEASE
August 29, 2008
6:00 A.M. or 0600 hrs. (8/30/08) the EOC will be fully operational.
Mandatory evacuation 4 pm (1600) Saturday, August 30th by declaration of Parish President Michel Claudet.
You would think an announcement of that magnitude would have warranted elaboration from the parish president – not a minion or spokesman but the man charged with the wellbeing of 110,000 residents whose lives and property were threatened by a powerful hurricane. And not just to the media but to the people he represents.
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Throughout this storm, our questions to Claudet and Richard have mostly been met by vague answers, unreturned phone calls, evasiveness or a parish president and emergency director who say they are too busy to tell the people what they are doing to protect them. Sometimes, they simply hang up.
Claudet told the Parish Council, whose members questioned at a meeting Thursday why they, too, have been left out of the loop, that knocked out cell phones and other technological problems impeded communication during the storm.
Once the phones came back on, he said, “all hell broke loose” as officials worked to respond to myriad callers.
“No one can prepare for something like this,” Claudet told the council. “It’s impossible.”