Wednesday, December 21, 2011

The customer is always irrelevant

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You see it at the store. You see it at the fast-food joint. You see it when you have to deal with your health-insurance company.

You see it at your workplace. You see it when dealing with bureaucrats. You get a buttload of it trying to get your phone and Internet service turned on. You get it weekly as you pick up your recyclables out of the street after the trash man drops various of them there.

That last one is my constant source of frustration.

It's customer service today. More than that, it's pride in workmanship today -- or lack thereof.

A QUICK-AND-DIRTY answer is that people take no pride in anything today. Another one is that people are lazy and have no respect for anybody today -- or self-respect. The longer answer involves why that is.

Beats me. Part of it, I suspect, is the cult of the Almighty Self, which isn't about self-respect and is about "I matter; you don't." Part of it is about our society's focus on profit over quality. Most of it leaves me scratching my head -- I don't know how the computer-monitor-tossing FedEx man lives with himself.

I really don't.

Of course, my lack of understanding probably doesn't keep him from living with his reprehensible self quite well, thank you very much.

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